After Sales Support

ENTEC are a leading specialist contractor who supply and fit a wide range of automatic door operators, complete entrance packages and shop fronts into the retail, health, commercial, local authority and industrial market sectors.

At ENTEC, we can draw on our many years of experience in both the installation and servicing of automatic and manual door equipment, to provide our customers with a high quality of service and accurate through life costing leading to safe and well maintained automatic doors.

BS 7036 (96) and BS EN 16005: 2012 call for at least one annual service inspection of automatic door operators. ENTEC are happy to provide this one off operator inspection or include this within a tailored maintenance program designed to meet your and your sites needs.

Our team of engineers have all undergone rigorous factory training and each one is trained and qualified in the guidance requirements BS 7036 (96) Parts 1 to 5 (Safety at Powered Doors for Pedestrian Use) and BS EN 16005: 2012 since its introduction in April 2013.

For more information on BS EN 16005: 2012 please click on this link: CSN EN 16005 Power operated pedestrian doorsets – Safety in use – Requirements and test methods.

All engineers are ADSA (Automatic Door Suppliers Association) approved authorised technicians and CSCS card holders. For further information on CSCS please click on the link

ENTEC is proud to have accreditation with CHAS™ (Contractors Health & Safety Scheme), Constructionline™ and SAFEContractor™, which in turn are members of the SSIP initiative

A selection of the support and services we can offer are as follows:

Reactive Response

At ENTEC we’re committed to providing a fast and efficient response to emergency door repairs. We service not only our own installed products but most other makes of automatic and manual doors.

Our expert helpdesk quickly try to establish the underlying fault and make sure engineers attend site with all the necessary spares to ensure a high first time fix rate.

In the instance where a problem is more complicated, the door will be left in a secure and safe condition and a resolution to the problem will be handled with the utmost priority.

Planned Maintenance (PPM)

Planned maintenance helps to ensure the optimum operational performance and safety to your automatic or manual door and can be a more cost effective method of maintaining your doors effectiveness, when compared to urgent reactive call outs. Our planned maintenance schedules are designed to ensure that your manual and automatic doors are safe in operation and helps prevent potential injury to users.

At ENTEC we work closely with our clients to offer a competitive, tailor-made maintenance package and in accordance with BS 7036 (96) and BS EN 16005: 2012.

Please see below short extracts from BS 7036 (96) and BS EN 16005: 2012. Regarding minimal annual inspections:-

BS 7036 Safety at Powered Doors for Pedestrian Use

This industry-standard pertaining to automatic pedestrian doors fitted prior to the 10th April 2013 is British Standards 7036 (Parts 1 to 5) and this states that:

  • To ensure safe operation, long term reliability and working efficiency, a powered door installation (including safety devices and safety systems) should be:
    • Regularly maintained to the manufacturer’s specification by a powered door system authorised technician and;
    • Annually inspected in accordance with the recommendations of this standard by completion of the authorised technicians checklist.

British Standards 7036 (96) provides guidelines on the appropriate safety levels for powered pedestrian doors. It aims to set the standard to ensure that automatic doors are operating correctly and that the end user has a safe product. The standard provides guidance to safeguard against the risk of accidents on all types of automatic doors.

In the event of an accident a trading standards official or court would look for evidence of the standard being breached. So although the BS 7036 is not a law, it is used in law. For your peace of mind all ENTEC technicians, or those representing ENTEC, are fully trained and conversant with the BS 7036 levels. As part of our duty of care, ENTEC will advise on any doors that don’t meet the required safety levels, and offer advice on resolving any issues.

BS EN 16005: 2012. For Door Automation Fitted after 10th April 2013 comments are as follows:
BS EN 16005: 2012 Item 4.2.1 pages 11 & 12.
“a power operated pedestrian door set (including protective devices and safety systems) shall be regularly maintained according to the manufactures specification. They shall also detail frequency of maintenance to be carried out (recommended frequency for checking the correct operation of safety function and devises is, at least once a year)”

For a survey and quotation to upgrade your current door automation products from BS 7036 (96) to BS EN 16005: 2012 please contact us.

Equipment or Safety Upgrades

As automatic doors have been installed in this country for many years, you may find yourselves responsible for a door or doors that are nearing the end of their normal serviceable life, or where spare parts have become obsolete. If you find yourself in this position ENTEC can offer a number of solutions from sliding or swing door upgrades/retrofits to the timely exchange of a complete new operator.

Sensor upgrades

As safety regulations are updated and changed over time, ENTEC can offer advice and packages to keep pace with these changes and help keep your door operating as safe and effectively as possible. As we’re not tied in with any particular sensor manufacturer, ENTEC are in a position to offer the best possible prices. Sensor upgrades are available on both swing and sliding doors.

General Advice

If it’s advice on BS 7036 (96) or BS EN 16005:2012 compliance and UK legislation, portfolio management or exchange programs, environmental effects, improving your carbon footprint, or life cycle costs for your doors.